Me & Mom Essentials
Cloth Diapers
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Frequently Asked Questions - FAQ
At KIDONEX, we understand that choosing the right products for your baby and maternity journey can be overwhelming. That's why we've answered the most common questions our customers ask — about product safety, delivery, returns, sizing, store locations, and more — all in one place.
Whether you're a new parent, a soon-to-be mom, or gifting something special, these answers will guide you every step of the way.
Are your products safe for babies and moms?
Yes, all our offerings use certified, non-toxic, skin-friendly and organic materials—perfectly safe for newborns and mothers.
How long does delivery take?
Nationwide delivery within 3–7 business days. You’ll receive tracking information via SMS or email after dispatch.
Can I return or exchange an item?
Yes—returns and exchanges are accepted within 7 days of delivery, on unused products. Hygiene items (like diapers) may be non-returnable if opened.
Do you offer gift sets or combo packs?
Yes! We offer curated combo packs—ideal for gifting newborns, moms, or expecting families. Great value and convenience in one!
Do you have physical stores I can visit?
Yes! KIDONEX has multiple physical stores across Malappuram district, Kerala. You can walk in and shop at any of our outlets:
Our Store Locations:
- KIDONEX - Malappuram – Near Town Centre, Malappuram, Kerala
- KIDONEX - Vengara – Intercity Arcade, Vengara, Kerala – 676304
- KIDONEX - Kottakkal – Main Road, Near Bus Stand, Kottakkal, Kerala
- KIDONEX - Kondotty – Opposite KSRTC Bus Stand, Kondotty, Kerala
📞 Customer Support / Store Contact: +91 75930 30800
🕘 Timings: Monday to Saturday, 9:00 AM to 6:00 PM
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Why Parents Choose Us
Baby-Safe
Fabrics
Premium
Quality
Trendy
Designs
Easy
Returns
- High-Quality Stitching
- Soft, breathable, skin-friendly fabrics
- Premium Quality & Child-Safe Materials
- 100% baby-safe, non-toxic materials
- Easy-to-clean & parent-friendly design
- Super Soft & Comfy
Loved by Parents Everywhere
"The quality is amazing and super soft for my baby!"
- Priya M
"Absolutely love the designs and the fast delivery!"
- Sarah T.
"My go-to store for all baby essentials. Highly recommend!"
- Anjali R.
